Shipping Policy

Last updated: October 21, 2026

Where we deliver

SantaGlimora ships Christmas Garden Lights to the destinations available at checkout. Select your delivery country before reviewing the shipping options. If your destination is unavailable, contact support@santaglimora.store before ordering.

Delivery estimates

Estimated delivery is 7–15 days from your order date, including preparation and transit. The order-preparation and delivery dates on the product page form part of this total window; they are not added as a second delivery period. Estimates can vary with destination, seasonal demand, carrier delays, weather, customs or address issues and are not guaranteed arrival dates.

Shipping charges and currency

Standard U.S. shipping is free. Shipping options and charges for other supported destinations are shown at checkout before payment. Our base currency is USD, with supported local currencies available for your selected country. Review the final currency, shipping charge, taxes and any applicable duties shown before completing payment.

Tracking your parcel

We will email tracking details when available after dispatch. Please allow up to 48 hours for the first tracking updates to appear. You can check the carrier progress on our Track Your Order page using your order information or tracking number.

Order and address changes

Check your name, email, complete shipping address, selected character styles and quantities before paying. Contact us immediately if a correction is needed. We can confirm changes or cancellation only before fulfillment begins and may be unable to edit an order already being packed or dispatched.

Returned or undeliverable parcels

If a parcel is returned because the address supplied at checkout was incorrect or incomplete, additional carrier charges may apply before reshipment where permitted by law. We will discuss the available next steps with you. Original shipping charges are non-refundable except where applicable law requires otherwise.

Delayed, lost or damaged shipments

For a delay, check the tracking history and contact support with your order number and tracking details. If your parcel arrives damaged, email us within 7 days of delivery with clear photographs or video of the item, packaging and shipping label. Keep the product and packaging while the issue is reviewed. This voluntary notice period does not limit non-waivable consumer rights.

Optional Shipping Protection

If purchased with your garden lights, Shipping Protection covers a shipment confirmed lost in transit or product damage caused during transit, subject to the exclusions and claims process in our Refund Policy. It does not cover an incorrect address, refused delivery, theft after confirmed delivery or damage after delivery. Your applicable delivery and consumer rights continue to apply whether or not you buy it.

Contact us

Email support@santaglimora.store with your order number and a short description of the issue.